Hostalot Service Level (SLA-Lite)

Effective Date: [12 – 8 – 2025] 

This Service Level (SLA-Lite) outlines Hostalot’s general service availability goals for hosting services. This policy is intended to set clear expectations in simple terms and is incorporated into the Hostalot Terms of Service. If there is a conflict between this SLA-Lite and the Terms of Service, the Terms of Service control.

1. Our Availability Goal

Hostalot aims to provide reliable hosting with a target uptime of:

99.9% monthly uptime for applicable hosting services.

This is a goal, not a guarantee of uninterrupted service.

2. What This Covers

This SLA-Lite applies to:

  • Shared hosting plans
  • Other hosting services explicitly listed as covered on the plan page

This policy does not apply to:

  • Domain services
  • Third-party tools or integrations
  • Custom or one-off professional services
  • Issues caused by customer configuration, code, plugins, or misuse

3. Exclusions

Uptime calculations may exclude downtime caused by:

  • Scheduled maintenance
  • Emergency maintenance needed to address security or stability
  • DDoS attacks or widespread internet/provider disruptions
  • Third-party outages (infrastructure, registrar, payment provider, etc.)
  • Force majeure events (natural disasters, major regional outages, wars, etc.)
  • Customer actions or content (misconfigurations, insecure plugins/themes, compromised credentials)

4. Maintenance Windows

We may perform scheduled maintenance to improve performance, security, or reliability.

When practical, we will:

  • Schedule maintenance during lower-traffic hours
  • Provide advance notice through your account area or email

5. Support Expectations

Support response times vary by plan.

In general, you can expect:

  • Priority handling for outages that affect multiple customers
  • Standard handling for individual site-level issues

Plan-specific support details may be listed on your plan page.

6. Credits (Optional)

Hostalot may offer service credits for qualifying widespread hosting downtime, at our discretion, depending on plan and severity.

If we choose to offer credits:

  • Credits are typically applied to future invoices
  • Credits do not apply to domains, third-party fees, or digital products

To request review:
[Support Email]
Include your account email, affected service, and the approximate date/time of the disruption.

7. Changes to This SLA-Lite

We may update this policy periodically.
We will update the Effective Date and provide notice as required by law.

8. Contact

Hostalot 

[Support@hostalot.com]